Chatbot handled 73% of inbound enquiries without human involvement
Property Developer
73%
Enquiries Handled Automatically
+34%
Viewing Bookings
Instant
Response Time (after hours)
The Challenge
High volume of repetitive enquiries (pricing, availability, location) consumed the sales team's time. Most enquiries came outside business hours and were answered the next day.
What We Built
Deployed an AI chatbot across the website and WhatsApp that answered pricing and availability questions, collected contact details, and booked viewing appointments — 24 hours a day. Complex enquiries were escalated to the sales team with full chat context.
The Outcome
73% of inbound enquiries handled automatically without human involvement. Sales team received only pre-qualified leads with an expressed interest in specific properties. Viewing bookings increased by 34%.
Services used
- AI Chatbots & Conversational AI
- AI Sales Automation
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