Privacy Policy

Emozi Digital ("we", "us", "our") is a digital marketing and AI automation agency. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website at emozidigital.com or engage our services.

We collect personal data in the following ways:

Information you provide directly:

• Contact form submissions: name, email address, phone number, service interest, and message content
• Booking data when you schedule a call through our calendar tool (Cal.com)
• Business information shared during client onboarding and project delivery
• Communications sent to us by email, WhatsApp, or other channels

Information collected automatically:

• Website usage data including pages visited, time on page, and navigation path
• Device and browser information (type, operating system, screen resolution)
• IP address and approximate geographic location
• Referral source (how you found our website)
• Cookie and tracking data (see our Cookie Policy)

We use the data we collect to:

• Respond to enquiries and deliver our services
• Schedule and manage strategy calls and client meetings
• Send service-related communications (project updates, invoices, reports)
• Add you to our CRM to manage our relationship with you
• Improve our website, services, and marketing
• Analyse website traffic and user behaviour to optimise our content
• Send marketing communications (only with your consent and opt-out available)
• Comply with legal obligations

Our legal basis for processing personal data includes: performance of a contract (delivering services you've engaged us for), legitimate interests (running and improving our business), legal obligations, and your consent where applicable.

We do not sell your personal data. We may share your data with:

• HubSpot — our CRM platform for managing client and lead relationships
• Brevo (Sendinblue) — our email service provider for transactional and marketing emails
• Cal.com — our scheduling platform for booking strategy calls
• Google Analytics — website analytics and traffic measurement
• Meta (Facebook/Instagram) — advertising and retargeting (when applicable)
• WhatsApp Business — communication when you initiate contact through WhatsApp

All third-party processors are required to handle your data securely and in accordance with applicable data protection laws. We may also disclose data where required by law, court order, or regulatory authority.

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Contact enquiries are retained for up to 24 months. Client project data is retained for up to 5 years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 6).

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — request that we limit processing of your data
• Portability — receive your data in a portable, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at hello@emozidigital.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), restricted internal access, and regular security reviews.

No method of transmission over the internet is 100% secure. If you become aware of any security breach, please contact us immediately at hello@emozidigital.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. Material changes will be communicated by email or by posting a notice on our website. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact our privacy contact at:

• Email: hello@emozidigital.com
• Website: emozidigital.com/contact